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Privacy Policy

Privacy Policy

We respect the privacy rights of our online visitors and recognise the importance of protecting your personal information. The following information is provided by Union Bridge to enable our online visitors to be fully informed of our Privacy Policies that guide how we collect, store and use the information that you provide with us. By visiting, you are accepting and consenting to the practices described in this Privacy Policy and the Terms and Conditions.

What personal information do we collect from you and how?

Union Bridge collects personal information in several ways when you place an order or register for a service offered by Union Bridge. By registering, you are consenting to the collection of your personal data. If an order is placed with us, we need to hold personal information including your name, date of birth, email address, phone numbers, shipping address and credit/debit card billing address(es) so that we can process and fulfill your order. Saved card details will never be shared with third parties and will only be used to process your order, using our Payment Service Provider’s systems.

Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

Safeguarding your personally identifiable information

We will take reasonable steps to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use a Secure Socket Layer (SSL) encryption which encrypts your information before it is sent to us, to protect it from unauthorised use. In addition, we will take reasonable steps to ensure that third party business partners’ to whom we transfer any data will provide sufficient protection of that personal information.

How this information may be used, including anyone it might be shared with

Union Bridge may use your personal information for the processing of orders, payments, and to provide you with a personalised shopping experience. We will use your details to fulfill and deliver your orders, including the provision of information required by third party service providers such as suppliers and courier companies. Where there is a legal obligation to do so, we may also disclose your information to any relevant regulatory body.

We may also use your personal information to send you marketing updates but only ever in accordance with your preferences (as detailed in the next section). We do not sell your details to third party marketing companies.

We do collate information about site traffic, sales, wish list, and other commercial information which we may pass on to third parties but this information does not include any information which can identify you personally. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors’ needs.

From time to time Union Bridge may employ third party business partners to collect personal information or to undertake marketing activities on our behalf. Where possible, we try to ensure that our disclosure of information to other organisations (for example market researchers, and others with whom we have commercial arrangements) is in a way which does not personally identify individuals.

Marketing opt-out provision

At all times, we will offer you the opportunity to unsubscribe out of the various electronic communications which we send to you. Any e-mail we send you will contain an unsubscribe link so that you can opt-out of receiving that particular type of message in the future. Alternatively you can change your email preferences or opt out of all emails by logging into My Account. We do not sell or otherwise pass your details to third parties for marketing purposes. Marketing communications you subscribe to will only be sent by Union Bridge.

How you can access and, if necessary, change the personal infomration we maintain

If for any reason you are concerned that the personal information held by Union Bridge is not correct, please visit the website, log into your account and your personal information will be made available for review and change in the “My Account” section. Only you or, upon your request, our Customer Care department, may access your personal data from the website using your password and User ID.

Third party sites

This Privacy Policy does not apply to websites maintained by other companies or organisations to which we link and Union Bridge is not responsible for any personal information you submit to third parties via our website. Please ensure that you read the Privacy Policy of such other companies or organisations before submitting your details.

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